An Executive Business Process Re-engineering, Lean Sigma Black Belt with global experience in digital operations transformation strategy, operational excellence, six sigma, lean, process improvement across Banking & Financial Services, Health Care and IT Services industries. Sebastian excels in the development of quality infrastructures, lean six sigma implementation, customer satisfaction, risk & controls management, complaints management, automation, digitization, target operating models for business and business processes.

Sebastian is directly involved in designing and deploying business process management framework and advising Sr.Exec level members on the impact of digital operations, centre of excellence, have on various customer channels with insight from data, as a mindset. He is directly responsible for delivering the process transformation agenda for two large scale end to end transformation programmes engaging with multiple in-house and third party strategic partners, to continually develop new ideas around operating model changes, move towards digital servicing (social and mobile channels) and back-end consolidation of global processes and shared services. He specialises in integration of processes and data from front-office and middle-office business banking operational systems and reporting and analytic tools currently being developed in the industry.

He has good knowledge of credit cards (consumer & corporate), payments, DCC, ePDQ, personal finance, mortgages, on-line banking, customer and market trends in financial services industry. He has experience in managing global performance improvement teams (US, UK, India) to deliver strategic & large scale transformation projects.

Expert in: Operational Excellence, Lean, Six Sigma, Business Transformation, Process Improvement, Customer Experience Modelling, Strategic Modelling and Planning, Business Analytics, Financial Services, Outsourcing, Transitions.

Barclaycard, part of Barclays Bank UK PLC, is a leading global payment business that helps consumers, retailers and businesses to make and take payments flexibly, and to access short-term credit and point of sale finance. The company is a pioneer of new forms of payments and is at the forefront of developing viable contactless and mobile payment schemes for today and cutting edge forms of payment for the future. Barclaycard also partners with a wide range of organisations across the globe to offer their customers or members payment options and credit.